Privacy Policy

Thank you for choosing to be part of our community at NaiGate (referred to hereafter as “we”, “us”, or “our”). This Privacy Policy applies to all information collected through our website and other mobile applications hereafter collectively referred to as “platforms”). In this Privacy Policy “you” and “your” refer to the user of NaiGate’s platforms. We have a strong commitment to protecting your personal information and your right to privacy. When you use our services you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy. Please take some time to read through the sections below carefully.
Information We Collect
The information that we collect on our platforms include personal information that you provide to us such as name, address, contact information and links to your business and social media sites. The personal information that we collect depends on your interactions with us and the products and features you use. The personal information we collect can include the following:
Name and Contact Data:
We collect your name, email address and phone number as necessary information to use our services (e.g. receive a confirmation e-mail, phone call or text message once your listing submission is published on our site, when we need additional information from you or when you contact us for any issue related to our services). Remember, we are not responsible for the accuracy of the information or data you provide to us regarding you or your business. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Payment Data:
We DO NOT collect any financial information since all payments are handled through third party payment processors (MPesa). We do, however, receive confirmation e-mail or text message from our payment processors once you complete a payment.
Information automatically collected
Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our platforms. We automatically collect certain information when you visit, use or navigate our platforms. This information does not reveal your specific identity (name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our platforms and other technical information. This information is primarily needed to maintain the security and operation of our platforms, and for our internal analytics and reporting purposes. We may also collect information through cookies and similar technologies. We may use Google Analytics to help us understand how our customers use our platforms.
How We Use Your Information
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use the information we collect or receive as described below: To enforce our terms, conditions and policies for business purposes or legal reasons. We may use your information to administer prize draws and competitions when you elect/consent to participate in such competitions. We may use your information to request feedback and to contact you about your experience using our platforms. We may use your information to enable user-to-user communications with each user’s consent. To respond to legal requests and prevent harm. We may use your information, if needed, to respond to a subpoena or other legal request. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our platforms, products, services, marketing and your experience.
Information Sharing
We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations in the following situations:
Compliance with Laws:
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). NaiGate Ltd. is subject to the regulatory enforcement powers of Kenya. In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
Vital Interests and Legal Rights:
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Vendors, Consultants and Other Third-Party Service Providers:
We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: Payment processing, data analysis, email delivery, hosting services, customer service and; Marketing efforts. We may allow selected third parties to use tracking technology on our platforms, which will enable them to collect data about how you interact with the platforms over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. With your consent, we may also disclose your personal information for any other purpose.
Use of Cookies and Other Tracking Technologies
We may use cookies and similar tracking technologies to access or store information. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. The purpose of the cookies is to help keep track of your visits and activity for a better user experience.
Use of Google Maps
We use Google Maps for the purpose of providing you a better service. This website uses Google Maps APIs. You may find the Google Maps APIs Terms of Service here. By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service. By using our implementation of the Google Maps APIs, you agree to allow us to use information about your website or business location. NaiGate is subject to the regulatory enforcement powers of Kenya. In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
Third-Party Websites
Our platforms may contain advertisements and links that lead to third party websites or mobile applications that are not affiliated with us. We are not responsible for the safety of any information that you share with third-party providers who advertise on our platforms, but are not affiliated with us. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from our platforms.
Information Retention
We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law. You may ask us anytime to remove your information. We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy unless a longer retention period is required by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which you have an account with us. Please note that businesses cannot remove their business listings, ratings, or reviews by closing their accounts.
Information Safety
We aim to protect your personal information through a system of organizational and technical security measures. We have put in place appropriate technical and security measures designed to protect the security of information on our platforms. We cannot guarantee that the internet itself is 100% secure and as such, transmission of personal information to and from our platforms is at your own risk.
Information from Minors
In compliance with applicable laws, we do not knowingly solicit data from or market to children under 18 years of age. By accessing and using our platforms you are indicating that you are 18 years or older and consent to this Privacy Policy.
Changes to This Policy
NaiGate reserves all rights to make changes to or modify the Terms of Service from time to time without prior notice. We may update this Privacy Policy from time to time for compliance with applicable laws. You understand that at any given time that you access and/or use our platforms, you are bound by the most current Privacy Policy posted.

Copyright © 2020 NaiGate Ltd., P.O Box 66246-0800, Nairobi, Kenya


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